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Andrew Laurence Lazev

20 Rockingham Drive, Marlton, NJ 08053, (856) 751-5933



OBJECTIVE:††††††† Leadership position in a growing company.


SUMMARY:†††††††††† Thirteen years of management experience in the banking industry with extensive involvement in:

          Managing change/organizational transitions††††††††††††††††††††

          Internal communications

          Consolidation activities

          Project management

          Staff development

          Strategic planning


PROFESSIONAL†† FIRST UNION NATIONAL BANK, Philadelphia, PA††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† 1989-2002

EXPERIENCE:††††††† Vice President/Site Manager, Remittance Processing, North Brunswick Operations††††††††††††††††††††††††††††††††† 2000-2002

Directed a site and staff of 150 individuals, with an operating budget of more than $10 million. Managed and controlled the processing

for 1000 Retail and Wholesale Lockboxes including:Customer Relations, Employee Involvement and Training.††

          Devised department-wide efforts (Quality Forums, Focused Improvement Projects) relative to managing change.

o         Reduced error ratio 33%, staff 27%, and holdover 56%.

o         Increased negative float 250%, production 42%, and training hours 75%.

          Reduced department operating expenses by more than 5%.

          Responsible for over 25 strategic project plans that oversee the improvement of process flow, customer relations,

employee morale, increased productivity and quality awareness.

          Analyzed and made effective recommendations to control excessive turnover.

          Developed and managed two (exempt and non-exempt) training programs that accounted for the development of all

Lockbox employees.Program consistently averages 2000 hours a month of CBT, First University, and internally

developed sessions.


Assistant Vice President, Item Processing, Philadelphia Operations†††††††††††††††††††††††††††††††††††††††††††††††††††††† 1998-1999

††††††††††††††††††††††††††††††† Led 125 individuals in the day and weekend operation of check processing. Functional areas included:Run Building,

3890, 7780, Cash Letter Dispatch, Reconcilement, Proof Control and Image Processing.

          Ensured the quality capture, repair, and reconcilement of one hundred and fifty million items per month.

          Initiated several quality initiatives that reduced daily reject rates, adjustments, free items and negative bank float.

          Maximized North Atlantic Regionís product effectiveness by redesigning Vector exception and cycle sorts, improving

entire image based CAP process, and implementing a new signature verification system.

          Developed and managed individualized cross training programs for every employee. Program consisted of CBT,

classroom and hands on experience.


Operations Officer, Item Processing and Support Group, Philadelphia Operations †††††††††††††††††††††††††††††††† 1994-1998

Oversaw budgetary and managerial activities of three distinct check processing areas:Image Processing, 3890, and

Reject Repair, employing over 80 individuals.Responsibilities included direct management of a seven day a week


          Ensured the quality capture, repair, and finesorting of fifty million items per month.

          Managed all third party image-related products: Inclearing and POD capture, financial settlement, CD Rom creation,

archiving of items, daily statements, transmissions, exception downloads, and signature verification.

          Initiated and maintained job development programs for all employees and statistical tracking methods for individual

productivity rates, ensuring quality in the three areas.


Product Manager, Item Processing and Support Group, Philadelphia Operations ††††††††††††††††††††††††††††††††† 1991-1993

          Managed product line for over 300 corporate customer accounts and implemented CPCS processing procedures for

the product line.

          Developed and maintained an automated operational schedule to assist various departments within the bank.

          Established and built working relationships with customers.

          Designed a three week training course for new and experienced 3890 operators and a capacity utilization spreadsheet

package to attract new customer deposits.


Manager, Central Tracing and Adjustments, Philadelphia Operations ††††††††††††††††††††††††††††††††††††††††††††††††††† 1989-1990


UNISYS CORPORATION, Paoli, PA††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† 1985-1988

Systems Test Operations Analyst

          Monitored production floor material by releasing cabinets, generating load schedules, and tracking pics to the stockroom for various computer hardware systems.

          Maintained and conducted seminars on shop floor integrity. Led MRP production based system seminars, utilizing optical barcode to track production.

          Designed a BASIC software program to project manufacturing and labor costs on shop floor integrity, customer shipments, and production.


EDUCATION:††††††† Drexel University, †††††††††††††† MBA Finance/Bank Management, GPA 3.3, December, 1993.

BS Commerce and Engineering/Operations Management, GPA 3.2, June 1989.


HONORS:†††††††††††† Deanís List, 1984-1986.†††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††

Vice President of Drexel Universityís Dormitory and Community Councils.

††††††††††††††† Dean J. Peterson Ryder Recipient.

††††††††††††††††††††††††††††††† Marlton Recreation Council 8 year old Basketball Commissioner and Baseball Tournament Coach.

First Union Perfect Attendance (12 consecutive years).

First Union Leadership Discovery Recipient.