Andrew
Laurence Lazev
20 Rockingham Drive, Marlton,
NJ 08053, (856) 751-5933
OBJECTIVE: Leadership position
in a growing company.
SUMMARY: Thirteen years of management experience in the banking
industry with extensive involvement in:
·
Managing
change/organizational transitions
·
Internal
communications
·
Consolidation
activities
·
Project
management
·
Staff
development
·
Strategic
planning
PROFESSIONAL FIRST UNION NATIONAL BANK, Philadelphia, PA 1989-2002
EXPERIENCE: Vice
President/Site Manager, Remittance Processing, North Brunswick Operations 2000-2002
Directed a site and staff of
150 individuals, with an operating budget of more than $10 million. Managed and
controlled the processing
for 1000 Retail and Wholesale
Lockboxes including: Customer
Relations, Employee Involvement and Training.
·
Devised
department-wide efforts (Quality Forums, Focused Improvement Projects) relative
to managing change.
o
Reduced
error ratio 33%, staff 27%, and holdover 56%.
o
Increased
negative float 250%, production 42%, and training hours 75%.
·
Reduced
department operating expenses by more than 5%.
·
Responsible
for over 25 strategic project plans that oversee the improvement of process
flow, customer relations,
employee morale, increased productivity
and quality awareness.
·
Analyzed
and made effective recommendations to control excessive turnover.
·
Developed
and managed two (exempt and non-exempt) training programs that accounted for
the development of all
Lockbox employees. Program consistently averages 2000 hours a
month of CBT, First University, and internally
developed sessions.
Assistant Vice President,
Item Processing, Philadelphia Operations 1998-1999
Led 125
individuals in the day and weekend operation of check processing. Functional areas included: Run Building,
3890, 7780, Cash Letter
Dispatch, Reconcilement, Proof Control and Image Processing.
·
Ensured
the quality capture, repair, and reconcilement of one hundred and fifty million
items per month.
·
Initiated
several quality initiatives that reduced daily reject rates, adjustments, free
items and negative bank float.
·
Maximized
North Atlantic Region’s product effectiveness by redesigning Vector exception
and cycle sorts, improving
entire image based CAP
process, and implementing a new signature verification system.
·
Developed
and managed individualized cross training programs for every employee. Program
consisted of CBT,
classroom and hands on
experience.
Operations Officer, Item
Processing and Support Group, Philadelphia Operations 1994-1998
Oversaw budgetary and
managerial activities of three distinct check processing areas: Image Processing, 3890, and
Reject Repair, employing over
80 individuals. Responsibilities
included direct management of a seven day a week
operation.
·
Ensured
the quality capture, repair, and finesorting of fifty million items per month.
·
Managed
all third party image-related products: Inclearing and POD capture, financial
settlement, CD Rom creation,
archiving of items, daily statements,
transmissions, exception downloads, and signature verification.
·
Initiated
and maintained job development programs for all employees and statistical
tracking methods for individual
productivity rates, ensuring
quality in the three areas.
Product Manager, Item
Processing and Support Group, Philadelphia Operations 1991-1993
·
Managed
product line for over 300 corporate customer accounts and implemented CPCS
processing procedures for
the product line.
·
Developed
and maintained an automated operational schedule to assist various departments
within the bank.
·
Established
and built working relationships with customers.
·
Designed
a three week training course for new and experienced 3890 operators and a
capacity utilization spreadsheet
package to attract new
customer deposits.
Manager, Central Tracing and
Adjustments, Philadelphia Operations 1989-1990
UNISYS CORPORATION, Paoli, PA 1985-1988
Systems Test Operations
Analyst
·
Monitored
production floor material by releasing cabinets, generating load schedules, and
tracking pics to the stockroom for various computer hardware systems.
·
Maintained
and conducted seminars on shop floor integrity. Led MRP production based system
seminars, utilizing optical barcode to track production.
·
Designed
a BASIC software program to project manufacturing and labor costs on shop floor
integrity, customer shipments, and production.
EDUCATION: Drexel University, MBA Finance/Bank Management, GPA 3.3, December, 1993.
BS Commerce and Engineering/Operations Management, GPA 3.2, June 1989.
Vice President of Drexel
University’s Dormitory and Community Councils.
Dean
J. Peterson Ryder Recipient.
Marlton
Recreation Council 8 year old Basketball Commissioner and Baseball Tournament
Coach.
First Union Perfect
Attendance (12 consecutive years).
First Union Leadership
Discovery Recipient.